FAQ

We specialize in premium menswear across all categories including:

• Tailored suits and formalwear
• High-quality knitwear and sweats
• Durable denim and trousers
• Stylish outerwear for all seasons
• Accessories including watches and jewelry
• Swimwear and seasonal essentials

Our collections are curated for the modern man who values both style and quality craftsmanship.

Each product page includes detailed size charts with measurements in both inches and centimeters. For tailored items like our Jack & Jones exclusives, we recommend consulting our made-to-measure guide or contacting our style concierge at [email protected] for personalized advice.

Absolutely. Every item in our collection is sourced directly from premium manufacturers and brands. Our style experts in Sandusky personally inspect each garment before shipping to ensure it meets our quality standards.

We offer global delivery to most countries worldwide (excluding Asia and certain remote areas). Our premium courier services ensure your order arrives in perfect condition wherever you are.

We offer two convenient shipping methods:

1. Standard Shipping ($12.95): Premium courier service via DHL Express or FedEx International, delivering in 10-15 business days after dispatch with full tracking.
2. Free Standard Shipping: Available for orders over $50, delivered via EMS in 15-25 business days after dispatch.

Our style team carefully hand-checks and packs each order within 1-2 business days. You’ll receive a dispatch notification with tracking details via email once your order ships.

Some destinations may require additional customs fees which are the customer’s responsibility. If applicable to your order, we’ll notify you about any potential fees during checkout or via email after dispatch.

For special occasions, we recommend placing your order at least 3 weeks in advance to account for processing and transit time. For time-sensitive purchases like tailored suits, choose our Standard Shipping option and contact our style concierge at [email protected] for delivery planning assistance.

We offer a 15-day return window from the delivery date for unworn items with all original tags attached. Simply contact our US-based customer service team at [email protected] to initiate your return. Please note: return shipping costs are the customer’s responsibility, and original shipping fees are non-refundable.

Yes, we cannot accept returns from Asia and certain remote locations due to logistical constraints. Additionally, made-to-measure items and swimwear (for hygiene reasons) are final sale unless defective.

Once we receive your returned item, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. Note that shipping fees are non-refundable.

In the rare event of damaged goods, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a replacement or refund at no additional cost to you.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.

Absolutely. We use industry-standard SSL encryption for all transactions and never store your full payment details on our servers.

Currently, we operate with guest checkout, but you can track your order using the tracking number provided in your dispatch email. All customers receive full email support throughout the delivery process.

Our US-based style concierge team is available via email at [email protected]. We typically respond within 24 hours during business days (Monday-Friday).

Our Sandusky operations center operates Monday-Friday, 9am-5pm EST. Emails received outside these hours will be answered the next business day.

Our headquarters and fulfillment center is located at:
1769 Perry Street, Sandusky, US 48471
All orders are packed and shipped from this location by our style experts.